Refund Policy
How refunds work for subscription plans after the free trial.
Free trial first
Every workspace starts with a 14-day free trial so you can verify the numbers on your own data before paying.
Monthly plans
Monthly fees are non-refundable once a billing period starts. Cancel any time and your plan stays active until the end of the current period.
Annual plans
If you cancel an annual plan within 14 days of the first annual payment, we refund the full amount. After that, annual fees are non-refundable, and the plan remains active until the end of the term.
Upgrades and downgrades
Upgrades are prorated immediately. Downgrades take effect from the next billing cycle, with no partial refunds for the current period.
Service issues
If a significant outage on our side prevents you from using the service for more than 72 consecutive hours, you may request a pro-rated credit for that period.
How to request
Send refund requests through the contact page with your workspace email and invoice reference. Approved refunds are returned to the original payment method within 7 to 10 business days.